Refund Policy

Effective Date: June 30, 2026

Last updated: June 30, 2026

This Refund Policy applies to Slay – Find Your Fit, operated by Jupiter Technologies LLC.

Refund handling depends on how you purchased Slay. Purchases made through Apple’s App Store are handled under the Apple In-App Purchase section below. Purchases made through Stripe or a Jupiter Technologies LLC web checkout are handled under the Stripe Payments section below.

Nothing in this Refund Policy limits any non-waivable consumer rights you may have under applicable law.

1. Apple In-App Purchases

If you purchased a subscription, free trial, in-app purchase, or other paid digital access to Slay through Apple’s App Store, your payment was billed and processed by Apple, not directly by Jupiter Technologies LLC.

Jupiter Technologies LLC does not receive or store your Apple payment details and cannot issue, approve, deny, reverse, speed up, or override refunds for Apple-billed purchases.

All Apple App Store refund requests must be submitted directly to Apple at reportaproblem.apple.com. Apple is solely responsible for deciding whether an Apple-billed purchase is eligible for a refund under Apple’s policies, the Apple Media Services Terms, your country or region, and applicable law.

Because Slay provides digital services and access after purchase or trial conversion, Jupiter Technologies LLC does not separately provide refunds, credits, cash reimbursements, or makegoods for Apple-billed purchases, including when:

• you used Slay or accessed paid features after purchase;

• a free trial converted to a paid subscription;

• you forgot to cancel before renewal or trial conversion;

• you deleted the app but did not cancel through Apple;

• you changed your mind after purchase;

• you no longer want the app;

• the app did not meet your personal expectations after use;

• you purchased the wrong plan or subscription period;

• you did not use all available features during the paid period.

  
  

Canceling an Apple subscription stops future renewals; it does not automatically refund past charges. If you do not want a free trial or subscription to renew, you should cancel through Apple before the renewal date. Apple recommends canceling at least 24 hours before the trial or billing period ends.

If Apple approves a refund, Jupiter Technologies LLC may remove or limit access to the refunded paid features, subscription benefits, credits, or related digital services.

For Apple’s refund process, see Apple’s refund support page. For subscription cancellation, see Apple’s cancellation instructions or the instructions within the Settings page of Slay.

For clarity, you can cancel an Apple-billed subscription through your device settings:

1. Open the Settings app on your iPhone or iPad.

2. Tap your name at the top of Settings.

3. Tap Subscriptions.

4. Select Slay – Find Your Fit.

5. Tap Cancel Subscription and follow the on-screen confirmation steps.

   
   

You may need to scroll to find the Cancel Subscription button. If there is no Cancel Subscription button, or if you see an expiration message, Apple may already show the subscription as canceled.

2. Stripe Payments

If you purchased Slay through Stripe, a Jupiter Technologies LLC website, or another non-Apple checkout operated by Jupiter Technologies LLC, refund requests are reviewed by Jupiter Technologies LLC.

Stripe processes the payment infrastructure, but Jupiter Technologies LLC decides whether a refund is granted, except where applicable law requires otherwise. Stripe refunds, when approved, can only be returned to the original payment method, subject to Stripe, bank, card-network, and payment-method processing times. Stripe notes that card refunds commonly appear within about 5-10 business days, depending on the bank.

Jupiter Technologies LLC maintains a strict refund policy for Stripe purchases because Slay provides digital access that can be used immediately after purchase or trial conversion.

Stripe refunds are granted only in the following limited cases:

• Duplicate charge: you were accidentally charged more than once for the same account, plan, and billing period.

• Incorrect charge caused by us: you were charged an amount materially different from the price shown at checkout.

• Documented cancellation error: you canceled before renewal, but our billing system still charged you.

• Verified technical failure: a material technical issue caused by Slay prevented access to the core paid service for a substantial portion of the paid period, you contacted support promptly, and we were unable to restore access within a reasonable time.

• Unauthorized or fraudulent charge: our review supports that the charge was unauthorized, subject to reasonable verification.

• Legal requirement: a refund is required by applicable consumer protection law.

  
  

For Stripe purchases, we generally do not grant refunds for:

• trial conversions after the trial period ended;

• forgetting to cancel before renewal;

• deleting the app or not using the service;

• changing your mind after purchase;

• dissatisfaction after using Slay;

• not liking the results, recommendations, styling output, images, or app experience;

• lack of expected personal, fashion, social, or commercial outcome;

• partial use of a billing period;

• purchasing the wrong plan;

• account inactivity;

• temporary interruptions that do not materially prevent use of the paid service;

• requests made after substantial use of paid features;

• repeat refund requests or suspected refund abuse.

  
  

For first-time Stripe purchases or first paid trial conversions, Jupiter Technologies LLC may, in its sole discretion, consider a refund only if all of the following are true:

• you request the refund within 48 hours of the charge;

• you have not meaningfully used paid Slay features after the charge;

• the request is not part of a pattern of repeated refunds, abuse, or policy circumvention;

• no prior refund has been issued for the same account, payment method, or user.

  
  

This limited discretionary review does not guarantee a refund.

To request a Stripe refund review, contact Slay support through the support channel listed in the app or on our website or by directly emailing hello@jupiterwellness.co. Include the email address on your account, the charge date, the amount charged, and the reason for the request.

If a Stripe refund is approved, Jupiter Technologies LLC may remove or limit access to the refunded subscription, paid features, credits, or digital services. We do not provide refunds to a different card, bank account, wallet, or payment method.

If you file a payment dispute or chargeback for a valid charge, we may provide evidence to the payment processor, card network, or bank showing your purchase, account activity, access history, cancellation history, and communications with support. We may also suspend or limit account access while the dispute is pending.

3. Support Issues Are Not Automatic Refunds

If you experience a bug, access issue, or restore-purchase issue, contact support. We may help troubleshoot, restore access, or fix the issue. A technical issue does not automatically qualify for a refund unless it meets the strict conditions above.

4. Conflicts

If this Refund Policy conflicts with Apple’s rules for Apple-billed purchases, Apple’s rules control for those purchases. If this Refund Policy conflicts with applicable law, applicable law controls.